Lost your password? Your Username Your email address LOSS OF YOUR PASSWORD Online services are in general trying to remove the 'Forgot Password' way of recovering a password as this has proved susceptible to hacking. An agreed new standard/process is still under discussion so we are implementing a more secure process for ourselves. Once you press SEND this it will come to our immediate attention. We will verify your username and email address against your member record, then manually change your password and send the new one to your email address.